IT Service Desk Technician

Company: VirtualVocations
Location: Erie
Posted on: November 14, 2024

Job Description:

A company is looking for an IT Service Desk Technician to support federal customers remotely.

Key Responsibilities

Provide prompt and professional responses to users for hardware/software issues
Document user interactions and troubleshooting steps in the ticketing system
Perform account password administration and manage user expectations regarding issue resolution

Required Qualifications and Education

High school diploma with preferably 1 year of experience in IT support
Ability to obtain and maintain a public trust security clearance
Understanding of Help Desk operations and technical phases of the job
Experience with Windows technical skills and Microsoft Active Directory
Must be flexible to work different shifts, including weekends and holidays

Keywords: VirtualVocations, Niagara Falls , IT Service Desk Technician, Professions , Erie, New York

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