Bilingual Call Center Representative
Company: VirtualVocations
Location: Erie
Posted on: November 16, 2024
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Job Description:
A company is looking for a Bilingual Call Center Representative
to provide phone service in English and Spanish while collecting
payments for medical expenses.
Key Responsibilities
Place and receive calls to/from patients to collect payment for
medical expenses and negotiate repayment terms
Collect and document demographic and insurance information while
addressing patient questions or concerns
Educate patients on the healthcare revenue cycle and repayment
programs, ensuring compliance with industry laws and
regulations
Required Qualifications
High School Diploma/GED required
1+ year(s) of experience in a customer service capacity
preferred
1+ year(s) of experience speaking Spanish fluently in a
professional setting required
Basic understanding of contact center processes and techniques
preferred
Exposure to collections industry and healthcare revenue cycle
preferred
Keywords: VirtualVocations, Niagara Falls , Bilingual Call Center Representative, Other , Erie, New York
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