IT Systems Engineer, Rochester NY

Company: ComTec Solutions
Location: Rochester
Posted on: November 1, 2024

Job Description:

Description:JOB SUMMARY:The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.REPORTS TO: Director, IT ServicesDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:-- Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines-- Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability-- Internal IT Data Center support and maintenance-- Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements-- Create thorough documentation records of design specifications and deployed systems configurations-- Coordinate and execute Azure and Private Cloud managed services implementations-- Provide network and security assessments, identifying opportunities for system improvements and efficiencies-- Create, document, and escalate issues and problems according to ticketing standards and SLAs-- Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems-- Adhere to departmental policies for reporting and managing change requests-- Participate in an emergency on call rotation schedule-- Support development and implementation of Microsoft Azure and Private Cloud infrastructure-- SQL, Hyper-V, and Software Defined Storage performance tuning-- Other duties as requiredRequirements:TECHNICAL SKILLS:-- Ability to design, install, configure, administer, and troubleshoot the following:- Microsoft Windows Server- Microsoft Windows Active Directory and Azure Active Directory- Microsoft Storage Spaces Direct- Azure AD Connect- Azure Site Recovery- Microsoft 365- On Premise Microsoft Exchange and Hybrid Cloud- Microsoft SQL Server- Microsoft Remote Desktop Services- Microsoft Hyper-V and VMWare Clustered Environments- Enterprise Anti-Virus solutions- Enterprise backup solutions - Veeam, Storage Craft, Datto, Azure-- Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage-- Working knowledge of HP, Dell, and SonicWall hardware-- Understanding of 802.1Q VLANS and Traffic PrioritizationSOFT SKILLS & ABILITIES:-- Strong written and verbal communication skills-- Pleasant and professional demeanor in all client and internal communications-- Independent worker and able to work effectively on daily tasks without direct supervision-- Strong organization skills and ability to operate efficiently throughout daily tasks-- In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate-- Demonstrates empathy with users and professionalism at all times-- Work well with clients at all levels, from executive to IT personnel to end user-- Operates with client satisfaction in mind-- Energy, enthusiastic and results-orientedEDUCATION, EXPERIENCE, & KNOWLEDGE:-- Bachelor's degree preferred-- 10+ years of relevant IT experience-- Preferred Certificationso Microsoft Azure Administratoro Microsoft Azure Database Administrator Associateo SonicWall Network Security Professional (SNSP)WORK ENVIRONMENT/PHYSICAL DEMANDS:-- Use of computer and office equipment-- Ability to remain calm in stressful situations-- Performs all administrative functions expected at this levelADDITIONAL REQUIREMENTS:-- Ability to schedule for evening or weekend work occasionally-- Valid driver's license in your state of residence and reliable personal vehicleBenefits:-- Competitive salary-- Relaxed Company Culture-- Generous Vacation Allowance-- Health/Dental/Vision Insurance-- Flu Shots-- Life Insurance-- Long and Short Term Disability Insurance-- Investment in Professional Development-- Value Recognition and Rewards-- 9 paid holidays-- Birthday Paid time off-- Generous Company 401K 4% Match-- Company laptop & Cell Phone-- Team Outings & Events-- Flexible Work/Life Balance ValuedCompensation details: 70000-110000 Yearly SalaryPI54e64fb213db-25660-34671509

Keywords: ComTec Solutions, Niagara Falls , IT Systems Engineer, Rochester NY, Other , Rochester, New York