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Customer Solutions Specialist

Company: VirtualVocations
Location: Erie
Posted on: October 30, 2024

Job Description:

A company is looking for a Customer Solutions Specialist Tier 2 to handle customer inquiries and provide support.



Key Responsibilities

Handle inquiries regarding billing, care, technical issues, and general questions
Process adds/moves/changes requests and maintain ownership of customer requests
Provide superior customer service and partner with Account Advisors to ensure satisfaction


Required Qualifications

Experience in customer service or support roles
Familiarity with billing and technical support processes
Ability to manage multiple customer interactions effectively
Proficiency with customer information systems
Commitment to upholding company virtues and values

Keywords: VirtualVocations, Niagara Falls , Customer Solutions Specialist, Other , Erie, New York

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