User Experience and Information Desk Manager, Abbott Library

Company: Wnylrc
Location: Buffalo
Posted on: October 4, 2024

Job Description:

User Experience and Information Desk Manager, Abbott LibraryJob Location:Buffalo, NYSalary Range or Hourly Rate:$50,148-$55,000Job Description:As the User Experience and Information Desk Manager for the Abbott Library, you will play a critical role in ensuring the library meets the diverse needs of the University community and provides the resources and services needed for research, learning and teaching.Your primary responsibilities will include:

• Fostering and promoting user engagement with library services, employing principles of data-driven, user-centered design to evaluate and improve existing services and researching new initiatives that effectively meet the needs of students and staff across the University.
• Participating in library assessment activities, including the collection and analysis of statistical data related to user experiences in the use of collections, services, and facilities.
• Overseeing the staffing, scheduling and delivery of services at the Library Information Desk in Abbott Library.
• Recruiting, managing, and developing student assistants with a focus on job satisfaction, engagement, and retention.
• Assisting patrons with locating library materials, basic reference questions, circulation of library materials and equipment, questions related to library accounts, user requests, and all other services.
• Monitoring user behavior within the library and working closely and consultatively with UB Police, the Libraries' Facilities Planning and Management Office, Accessibility Resources, and the UBIT Help Desk to ensure optimal user services and building access.
• Managing the temporary services budget, ensuring fiscal responsibility of expenditures related to the User Experience unit's activities.We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The library serves an increasingly diverse constituency of patrons, and our employees, services, collections, and policies should honor and reflect this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.Please click on the job URL for full information and to apply. Applications will be accepted until November 3, 2023.Job URL:https://www.ubjobs.buffalo.edu/postings/45644Posting Start Date: Thursday, October 5, 2023Posting End Date: Friday, November 3, 2023
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Keywords: Wnylrc, Niagara Falls , User Experience and Information Desk Manager, Abbott Library, Executive , Buffalo, New York