Collections Specialist
Company: Bounce AI, Inc.
Location: Rochester
Posted on: October 19, 2024
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Job Description:
Call Center Representative "Resolution Expert"Bounce AI is a
fintech startup transforming how people pay off debt, leveraging
machine learning, automation, and deep personalization tailored to
borrowers' financial situations.For creditors we:Transform how they
transact, allowing creditors to control liquidity and risk.Empower
consumers with a seamless & and flexible digital first collections
platform to maximize recoveries and enhance the experience.Utilize
a highly optimized funnel, from the first message to payment plans;
our platform evolves based on real-life interactions and
continuously incoming data feeds.Reduce legal and operational risk
with automated compliance designed by experts enforced by
code.Unlock customer insights by exploring new data sources.For
borrowers we:They are set up for convenience and ca manage their
plan whenever, wherever with representatives always available via
live chat or phone to assist.Provide a safe, secure, and compliant
service with one goal: to help them move forward.Offer flexible
repayment plans or the ability to customize one of their own,
giving them the option to pay now, later, or in small amounts over
time.Job briefWe are looking for a call center representative, whom
we refer to as "Resolution Expert", who can motivate and guide
consumers through the collections process while providing
exceptional customer service. The successful candidate will be able
to accept ownership for effectively solving consumers' issues,
complaints, and inquiries, keeping customer satisfaction at the
core of every decision and behavior. -Current Available Full Time
Shifts:M-F 8:30am to 5:30pmPaid Training Program:2-week, full-time
training programOffice Location:2850 Clover Street, Suite 3,
Rochester, NY 14534This is an in-office rolePay:up to $22 per hour,
with the potential for higher pay based on experience, skill set,
and Spanish fluency.Benefits:Full medical, dental, and vision401k
with contribution matching up to 5%PTO - 10 Federal holidays, 10
days by the companyBounce is an equal opportunity employer that is
dedicated to diversity and inclusion. We do not discriminate based
on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
status.
Keywords: Bounce AI, Inc., Niagara Falls , Collections Specialist, Accounting, Auditing , Rochester, New York
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